Privacy Policy

Last updated: 5 September 2026

1. Introduction

This Privacy Policy explains how Red Hot Social Media collects, uses, stores and protects personal information in connection with our website and the services we provide.

This policy applies when you visit our website, submit an enquiry, contact us, subscribe to marketing communications, become a client or otherwise provide personal information to us.

We are committed to processing personal information fairly, lawfully and transparently in accordance with applicable United Kingdom data protection legislation.

2. Who We Are

Red Hot Social Media is a sole trader business providing social media management, content creation, photography, video production and related digital marketing services.

For the purposes of applicable data protection legislation, Red Hot Social Media is the data controller in respect of personal information processed through this website and in connection with our business activities.

Questions concerning this Privacy Policy or the processing of personal information may be sent to: hello@redhotsocialmedia.co.uk .

3. Personal Information We May Collect

We may collect personal information that you provide directly to us when you contact us, complete an enquiry form, request information about our services, subscribe to communications or enter into a business relationship with us.

This may include your name, email address, telephone number where provided, business name, job title, details concerning your business and social media accounts, information about the services you require and any other information contained within correspondence sent to us.

Where you become a client, we may also process information reasonably required to administer your account, carry out agreed services, manage projects, issue invoices, maintain accounting records and communicate with you regarding ongoing work.

Certain technical information may also be processed when you visit our website. This may include your IP address, browser type, device information, referring website and technical information required for website operation, security and spam prevention.

4. How We Obtain Personal Information

Most personal information we process is provided directly by you. This may occur when you complete a website form, correspond with us by email, make an enquiry, subscribe to our communications or engage us to provide services.

In appropriate circumstances, we may also obtain business-related information from publicly available sources, including company websites, business directories and publicly accessible social media profiles.

5. How We Use Personal Information

We may use personal information for the purpose of responding to enquiries, providing information about our services, preparing quotations and taking steps requested by you before entering into a business relationship.

Where you engage us, we may process personal information for the purpose of providing our agreed services, administering the client relationship, communicating about projects, managing social media accounts, producing content, maintaining records and dealing with invoices and payments.

We may also process personal information where reasonably necessary to administer and improve our business, operate and secure our website, prevent fraud or misuse, maintain appropriate records and comply with legal, regulatory, accounting or taxation requirements.

6. Lawful Bases For Processing

We will only process personal information where there is a lawful basis for doing so under applicable data protection legislation.

Where you request services from us or become a client, processing may be necessary for the performance of a contract or in order to take steps at your request before entering into a contract.

We may rely upon our legitimate interests where processing is reasonably necessary for the operation and development of our business, responding to business enquiries, maintaining client relationships, protecting our website and systems or administering our services, provided that those interests are not overridden by your rights and interests.

We may rely upon your consent where consent is required, including in relation to certain forms of electronic marketing and non-essential website technologies.

We may also process personal information where this is necessary for compliance with a legal obligation.

7. Marketing Communications

Where you have agreed to receive marketing communications, we may use your contact details to send information concerning Red Hot Social Media, our services, social media information, business updates and other relevant communications.

Where consent is required, marketing communications will only be sent after you have taken an affirmative action indicating that you wish to receive them.

You may withdraw your consent or object to direct marketing at any time. You may do this by using an unsubscribe facility provided within a marketing email, where available, or by contacting hello@redhotsocialmedia.co.uk .

Withdrawal of consent will not affect the lawfulness of processing undertaken before consent was withdrawn.

8. Cookies And Similar Technologies

Our website may use cookies and similar technologies to enable the website to operate, maintain security, prevent spam and provide functionality requested by visitors.

Where non-essential cookies or similar technologies are used for analytics, advertising or other purposes requiring consent, they will only be used where the appropriate consent has been obtained.

Where applicable, further information concerning the cookies and technologies used by this website will be provided through the website's cookie controls or associated cookie information.

9. Disclosure Of Personal Information

We do not sell personal information.

We may disclose personal information to trusted third-party service providers where this is reasonably necessary for the operation of our business or the delivery of services requested by a client.

Such providers may include website hosting companies, email service providers, cloud software providers, website security and anti-spam services, accounting or bookkeeping providers, professional advisers and other technology suppliers used in the ordinary course of our business.

Where we provide social media management or advertising services, relevant information may also be processed through social media and advertising platforms where this is necessary to provide the agreed service.

We may also disclose information where we are legally required to do so, including in response to an applicable law, regulation, court order or lawful request from a competent authority.

10. International Transfers

Certain technology providers, software platforms and social media services used by our business may process information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will take appropriate steps where required to ensure that the transfer is made in accordance with applicable data protection legislation and is subject to an appropriate safeguard or other lawful transfer mechanism.

11. Retention Of Personal Information

Personal information will only be retained for as long as reasonably necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, contractual, accounting or reporting requirements.

General enquiry information may ordinarily be retained for up to 24 months following our last meaningful contact, unless there is a legitimate or legal reason for retaining it for a longer period.

Client and project records may be retained for an appropriate period following completion of the relevant work in order to maintain business records, respond to subsequent queries and establish, exercise or defend legal claims where necessary.

Accounting and financial records will be retained for the period required by applicable taxation and accounting legislation.

Where you unsubscribe from marketing communications, we may retain limited information concerning your suppression or opt-out preference in order to ensure that your request continues to be respected.

12. Security

We take reasonable technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Such measures may include appropriate website security, access controls, password protection, secure hosting, restricted administrative access and the use of reputable service providers.

While reasonable precautions are taken, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending upon the circumstances, applicable data protection legislation may provide you with rights in relation to personal information held about you.

These may include the right to request access to your personal information, to request correction of inaccurate or incomplete information and, in certain circumstances, to request erasure or restriction of processing.

You may also have the right to object to certain forms of processing, request portability of certain personal information and withdraw consent where processing is based upon your consent.

These rights are subject to legal conditions and exemptions and do not necessarily apply in every circumstance.

Requests concerning your personal information may be sent to hello@redhotsocialmedia.co.uk . We may require reasonable information to verify your identity before acting upon a request.

14. Complaints

If you have a concern regarding the way in which we have processed your personal information, we ask that you contact us in the first instance so that we can consider and respond to your concern.

You also have the right to make a complaint to the Information Commissioner's Office, the independent supervisory authority responsible for data protection in the United Kingdom.

15. Children's Personal Information

Our website and services are intended principally for businesses and business representatives and are not directed towards children.

We do not knowingly use this website to collect personal information from children for direct marketing purposes.

16. Third-Party Websites And Platforms

Our website may contain links to websites, social media platforms or services operated by third parties.

We are not responsible for the privacy practices of those third parties. Where you leave our website or interact directly with another platform, the processing of your information will be governed by the privacy information provided by the relevant third party.

17. Changes To This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our business activities, website, services, technology or applicable legal requirements.

The current version of this Privacy Policy will be published on this page and the date shown above will be updated where appropriate.

18. Contact

If you have any questions regarding this Privacy Policy, the manner in which personal information is processed or your rights under applicable data protection legislation, please contact:

Red Hot Social Media
Email: hello@redhotsocialmedia.co.uk